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Pre-Boarding Instructions | Pittsburgh Pet Concierge – Luxury Pet Boarding

Prepare for a Smooth & Stress-Free Stay at Pittsburgh Pet Concierge – Luxury Pet Boarding

Serving the Greater Pittsburgh Area | 227 Loretta Dr, Monroeville, PA 15146 | (412) 856-8505

Welcome to the Family!

We’re thrilled to provide your beloved pet with a safe, loving, and luxurious home-away-from-home. To ensure your pet’s visit goes smoothly, please review the following pre-boarding guidelines and details for dog and cat boarding.

✅ Pet Parent Pre-Boarding Prep

Do not change your pet’s food or treats less than 2 weeks before their stay. Sudden dietary changes may cause tummy upset and affect your pet’s comfort during their visit.

🐶 Dog & 🐱 Cat Boarding Meal Prep

  • Dry/Kibble Food: Pre-portion ALL meals into individual Ziploc bags (one bag per meal). No large bags or containers accepted.
  • Raw/Fresh/Farmer’s Dog Diets: Also pre-portioned in Ziploc bags. We’ll refrigerate or freeze as needed.
  • Canned Food: Send only the number of unopened cans needed for the stay.
  • Treats: Please send treats in sealed or Ziploc bags.

💊 Medication Instructions

  • Pills/Tablets: Use AM/PM daily pill organizers labeled for each day of stay.
  • Insulin / Liquid / Transdermal: Bring original containers and enough syringes/applicators for the stay.
  • Long-Term Boarding (Over 2 Weeks): You may send one large, unopened bag of kibble (no need to pre-portion).

🧸 What to Bring (and Not to Bring)

We provide all essentials: beds, bowls, blankets, linens, and toys.

  • ✅ You may send a garment or blanket with your scent for comfort.
  • ❌ Please do not bring any other personal items.

🐱 Cat Boarding Extras

  • Churu-style treats or favorites may be sent with meals.
  • Bring enough of your cat’s usual litter for the entire stay.
  • Need us to purchase your preferred brand? Let us know in advance!

🕐 Drop-Off & Pick-Up Info

📍 Location

Pittsburgh Pet Concierge – Luxury Pet Boarding
227 Loretta Dr, Monroeville, PA 15146
Just 14 minutes from Downtown Pittsburgh

📞 Call/Text: (412) 856-8505

🚗 Arrival Instructions

Pull into our private driveway/parking area. The entrance is straight ahead at driveway level. Ring the bell—we’ll be right with you! (Same process for pick-up.)

📅 Scheduling & Reservations

Drop-off and pick-up must be scheduled via our online reservation system. You'll need your pet’s start and end dates to see availability.

Text us at (412) 856-8505 for our updated 2025 Summer Camper times.

Note: We are located in a residential area and follow strict scheduling policies. If the available time slots don’t work, you may need to adjust your stay dates.

📌 Deposit & Payment Info

  • A non-refundable deposit equal to half your total is required at booking.
  • Deposits are only applied once your reservation is approved.
  • Ensure your card on file is valid—reservations cannot be confirmed otherwise.

🚫 Holiday Closures

We are closed for drop-off and pick-up on:

  • New Year’s Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Holiday Rate Notice: A $6/day fee applies during peak holiday periods. Higher rates may apply for last-minute bookings during high occupancy.

📲 Changes & Delays

  • Need to update your reservation? Text us at least one day in advance—we’re happy to help.
  • Running late for pick-up? No problem—your pet can stay overnight and be picked up at the next available time. (Fees may apply.)

⏰ Timeliness Matters

Please arrive on time. A consistent schedule helps maintain calm and individualized care for all pets.

🚨 Policy Enforcement

All policies are strictly enforced to ensure the safety and wellbeing of all pets in our care. If our guidelines do not meet your needs, we encourage you to seek alternative arrangements.

🙏 Gratuities

Gratuities are appreciated, never expected. Tips are evenly shared among our team.

  • You may leave cash in the lobby gratuity box
  • Or text us to add a tip to your final invoice

💖 Thank You!

Thank you for choosing Pittsburgh Pet Concierge – Luxury Pet Boarding. We’re honored to care for your beloved family member and look forward to giving them a relaxing, enriching, and loving experience!

Questions?

  • 📞 Call or Text Us: (412) 856-8505
  • 📧 Message us via your reservation portal

-- Now on with the fun!
– Team Pittsburgh Pet Concierge
(412) 856-8505

Pet Boarding Drop Off Photo with Staff at Pittsburgh Pet Concierge
Pet Parent Pre-Boarding Prep Quick Reference Guide

©Pittsburgh Pet Concierge - Luxury Pet Boarding | Dog Boarding, Cat Boarding, & Dog Daycare Resort  - Pittsburgh's #1 Pet Boarding Services & Concierge

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